Warranty

Nothing in this warranty limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WHAT ALEO COVERS

Every ALEO order is covered against:
- Manufacturing faults
- Damage in transit to you – anything that arrives broken, cracked or damaged
- The wrong item, or an item that doesn't match how it was described

ALEO Lighting carries an additional 12-month warranty against manufacturing faults from the date of purchase.

WHAT ISN'T COVERED

- Normal wear and tear
- Damage from misuse, drops or accidents once it's in your hands
- Damage from improper care or cleaning
- Damage to packaging only
- Natural variation in materials. Ceramics are made by hand and by fire; marble and timber grow the way they grow. Small differences in tone, finish, grain and dimension are the mark of a real, made object – not a fault.
- Minor imperfections or surface blemishes that don't affect how the piece works

IF SOMETHING'S WRONG

Email support@aleoshop.com.au within 7 days of noticing the problem. Include:
- Your order number
- A photo of the item and the fault
- A photo of the packaging (needed for transit damage)

A claim can't be processed without these. Once received, ALEO will assess it and, where it's covered, repair, replace or refund the item. Expect a first response within 1-2 business days.