Refund policy

Returns & Exchanges                                                                
                                                                                     
We want you to be happy with what you buy. If you're not, here's how it works.
                                                                                     
Change of mind

You have 30 days from delivery to return a full-priced item for a refund. Items need to be unused, in original condition, and in original packaging. Send us a photo of the item before shipping it back so we can confirm it's good to go.       

Return shipping is at your cost – we can send you a prepaid label and deduct the cost from your refund if that's easier. Original shipping charges aren't refundable.                                                                                    
Sale items

Items purchased during a sale are final sale – no cash refunds. If something doesn't work out, we'll offer store credit. Items marked "Final Sale" at checkout cannot be returned unless faulty.                                                  
                  
Exchanges

Want a different colourway or product? Email us at support@aleoshop.com.au. The quickest way is to return your original item and place a new order, that way you're not waiting on the return to arrive before your replacement ships. Same 30-day window and return conditions apply.

Damaged or faulty items

Check your order when it arrives. If something is damaged, faulty, or wrong, email support@aleoshop.com.au within 14 days of delivery with:
- Your order number                                                                
- A photo of the packaging
- A clear photo of the damage or fault                                             
                 
We'll replace it or refund it. Not interested in making that your problem.

Ceramics, stone, and natural materials have natural variation in colour, texture, and grain; that's part of the material, not a fault.
                                                                                     
Vesper Lamp warranty

Vesper Lamps are covered by a 1-year warranty from the date of purchase for manufacturing defects. This covers electrical faults and structural defects, not wear from use, accidental damage, or cosmetic variation. Email us with your order number and photos and we'll sort it out.

Non-returnable items

- Gift cards
- Items marked "Final Sale" at checkout

How to start a return

Email support@aleoshop.com.au or use Live Chat. Don't send anything back without approval first – unapproved returns can't be accepted.
                                                                                     
Refunds are processed to your original payment method within 10 business days of receiving the item. If it's been more than 15 business days and you haven't seen it, email us.